DEALER SERVICES

As a Vehicle Dealer, you understand that one of the most reliable ways to grow your business is through providing quality products and satisfying service to your customers.

Car Guard Dealer Services, LLC. (CGDS) is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental, aftermarket and software products across the United States.

The goals of CGDS are to offer superior claim processing, exceptional customer service, and unmatched profitability options for our dealer partners.

BETTER COVERAGE. FASTER CLAIMS SERVICE.
Our Dealers sell service contracts through first-class administration and superior claims services.

Timely claims service is one of the most common challenges to great customer service. At CGDS, more than 90% of claims are paid with a corporate credit card in an average of 3 hours or less. It’s one of our key measures of providing excellent customer service.

IT Management:

Network Security Center monitoring station.
It takes a lot of technology to run your dealership successfully. A key piece to that success is to ensure that technology is protected and working properly day in and day out. IT Management, from Proton Dealership IT, is a robust solution that includes a fully outsourced IT and Network Operations Center that works with your own internal team to ensure your infrastructure is working at full strength.

A complete offering that includes Network Management, Remote Helpdesk services, Server and Hardware services, Vendor Management, and so much more.
A dedicated Network Operations Center that provides 24/7/365 support and monitoring.
Expertise to support a variety of devices and hardware, including computers, mobile devices, printers, keyboards, and barcode scanners.

Cyber Security:

Dealership employee opening his computer to a malware attack.
21 is the average number of days a business is down after a ransomware attack.
Ransomware is a growing threat for dealerships, and the number one infiltration method is email. You need the proper defenses set up around your network, firewalls, and endpoints to ensure your systems are secure. Cybersecurity, from Proton Dealership IT, is a comprehensive approach that protects your dealership from the outside in, including monitoring, detection, and response.

Your employees are working in email every single day. Utilize our advanced email security to monitor, detect, and prevent potential threats from getting into your network.
Scan and test your defenses to get a baseline of where you need to start improving.
Endpoint detection and response ensures every device in your store is protected with a proactive approach to security.

Compliance Services:

Dealer principal reviewing network reports.
As cyberattacks continue to rise, protection measures at the federal and state levels are only going to increase. Right now, your dealership is faced with the FTC Safeguards Rule amendments. Get the templates and reports you need to be compliant with our Compliance Services package.

Detailed templates that help guide you in creating the reports necessary to meet the FTC Safeguards Rule, including risk assessments, information security policy, incident response plan, executive report, third party risk assessment, and more.
Run authentic phishing simulation tests to understand vulnerabilities in your system. Utilize detailed reports to create an action plan for improvement.
Educate your employees on security awareness with a robust set of tools including videos.

Evolved DMS:

For years, dealers have referred to it as DMS. What we offer is the future that has evolved to and called RMS (Retail Management System)
Built from the ground up, our Retail Management System is a single approach to run your entire business. It’s a unified workflow between individuals and departments allowing unique customer data to be shared seamlessly through every touchpoint. It minimizes errors, eliminates the costs of duplicated work, empowers your team, better serves your customers, and drives profit all at the same time! Focus more on the work you need to do and less on rekeying and reviewing data. With consolidated screens and fewer keystrokes, employees can work faster and output more. Higher productivity results in higher profits. A single unique identifier for every customer, every vehicle, and every transaction ensures each department shares the most up-to-date information. See a customer’s history with your dealership, including vehicles owned and types of service done.